Fun-Tech-Lab Return & Refund Policy
If you are not completely satisfied with a product purchased directly from fun-tech-lab.com, you have the option to return the product within ninety (90) days of receipt for a full refund. The only expense you are responsible for is the return shipping cost.
Return Process:
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Initiating a Return: Start the return process by emailing support@fun-tech-lab.com. Include your invoice number and a copy of your receipt. Ensure the product you wish to return is prepared and packaged properly.
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Packaging Your Return: Please use the original packaging box for the return. If the returned product requires cleaning, a cleaning fee of $50 may be deducted from your refund.
Return Checklist:
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Remove all debris from the product.
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Clean the surfaces thoroughly, including any internal components that may have come into contact with use.
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Disassemble any parts that were assembled for use, ensuring the product is returned to its original packaging condition.
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Use all original packaging materials for repackaging.
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Include all accessories that came with the product (e.g., manuals, power cords).
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Shipping Label: Acquire a shipping label from our customer service team via email. A fee of $75 for the shipping label will be deducted from your refund. Once you have the label, you can drop off the package at the designated location.
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Receiving Your Refund: Upon receipt and inspection of the items, we will process your refund within 7-10 business days back to the original payment method. Note that your bank might need additional days to post the refund to your account.
Please Note:
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For products purchased through third-party retailers, returns must be coordinated directly with them.
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Any damages should be documented and reported to support@fun-tech-lab.com before returning the product.
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Be aware that returns from outside the contiguous 48 states of the United States might be subject to additional shipping fees.
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For assistance, contact us at support@fun-tech-lab.com / Monday to Friday / 9:30 AM - 6:30 PM GMT+8.