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Fun-Tech-Lab Return & Refund Policy

If you are not completely satisfied with a product purchased directly from fun-tech-lab.com, you have the option to return the product within ninety (90) days of receipt for a full refund. The only expense you are responsible for is the return shipping cost.

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Return Process:

  1. Initiating a Return: Start the return process by emailing support@fun-tech-lab.com. Include your invoice number and a copy of your receipt. Ensure the product you wish to return is prepared and packaged properly.

  2. Packaging Your Return: Please use the original packaging box for the return. If the returned product requires cleaning, a cleaning fee of $50 may be deducted from your refund.

    Return Checklist:

    • Remove all debris from the product.

    • Clean the surfaces thoroughly, including any internal components that may have come into contact with use.

    • Disassemble any parts that were assembled for use, ensuring the product is returned to its original packaging condition.

    • Use all original packaging materials for repackaging.

    • Include all accessories that came with the product (e.g., manuals, power cords).

  3. Shipping Label: Acquire a shipping label from our customer service team via email. A fee of $75 for the shipping label will be deducted from your refund. Once you have the label, you can drop off the package at the designated location.

  4. Receiving Your Refund: Upon receipt and inspection of the items, we will process your refund within 7-10 business days back to the original payment method. Note that your bank might need additional days to post the refund to your account.

 

Please Note:

  • For products purchased through third-party retailers, returns must be coordinated directly with them.

  • Any damages should be documented and reported to support@fun-tech-lab.com before returning the product.

  • Be aware that returns from outside the contiguous 48 states of the United States might be subject to additional shipping fees.

  • For assistance, contact us at support@fun-tech-lab.com / Monday to Friday / 9:30 AM - 6:30 PM GMT+8.

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